The Executive Director is responsible for the efficient operations and overall management and direction of the day-to-day functions of Orchard in accordance with property policies and procedures, values and best practices, and state regulations. They will mentor, hire, evaluate, coordinate, monitor performance, schedule and supervise staff in accordance with company policy and the Via Institute on Character leadership empowerment strategies. The Executive Director is also responsible for achieving and maintaining budgeted occupancy; achieving and maintaining budgetary compliance; professionally representing the property; and creating a supportive and meaningful lifestyle for the residents.

The Business Director is responsible for the overall operations of the business office at Orchard, including Accounts Receivable, Accounts Payable, and Payroll. They will serve as the community’s primary resource for handling processes and questions from residents, families, and team members related to billing, vendor payments, cash receipts, expense reports, payroll, and employee benefits. They will report to and assist the Executive Director with the completion of documents, correspondence, budgets and special projects, perform administrative support and documentation for the community, track all accounting changes including daily census, move-ins, move-out credits, proposed rate adjustments or corrections, and coordinate and oversee employee hiring processes and on-boarding procedures.

The Sales Counselor will be responsible for performing activities necessary to achieve and exceed Orchard’s move-in and monthly occupancy goals. They will report to both the Executive Director and the Health and Wellbeing Director and maintain a positive image of the community with referral sources, residents, and staff personnel. The ideal candidate is open to furthering their education about dementia, aging, and family support needs, will be a great communicator, and will have the ability to advance prospects towards a decision by employing effective follow up strategies such as home visits, phone calls, tours, and other face to face opportunities. Sales activities also include lead and referral CMS tracking, weekly reporting, oversight of after hour inquiry handling, staff tour and, visitor first impression training, and some community relations event planning and referral source outreach.

The Family Concierge serves as the first point of contact for Orchard and demonstrates a friendly cheerful disposition, as well as excellent communication and organizational skills. They lead, train, and supervise the front desk team and model the company FAMILY values and best practices. The Family Concierge coordinates with the leadership team members on behalf of visitor and family requests and is responsible for the first impressions and hospitality staff onboarding training.

The Receptionist will serve as the first point of contact for Orchard and will demonstrate a friendly and professional disposition. They will report to the Concierge Director and assist residents, families, and guests as needed in a courteous, polite manner providing immediate assistance. The Receptionist must have strong organization and communication skills, be computer efficient, have the ability to answer the telephone, determine the nature of a call, relay information or route calls as appropriate, respond to sales inquiries, take direction from different sources, handle multiple tasks in a fast paced environment, work flexible shift hours, and most importantly…enjoy working with the elderly.

The Licensed Practical Nurse and/or the Registered Nurse will work in partnership with the Health and Wellbeing Director and is responsible for coordinating and providing resident care assessments and clinical triage. Candidates must have clinical experience in geriatrics and dementia care. General responsibilities include obtaining vital signs; administering medical treatments; coordinating and documenting resident care; communicating with physicians and other health care providers; interacting and educating family members; and supervising and mentoring the direct care provided by resident care assistants. Licensed nurses may be required to be on-call and/or to participate in the manager-on-duty program.

The Family & Resident Clinical Coordinator will assist the Health and Wellbeing Director with administration and organization of the wellness department. An LPN license or clinical background is preferred. Responsibilities include staff scheduling, resident care transitions, clinical protocols, quality assurance and regulatory compliance. The Clinical Coordinator ensures that policies and procedures established by Orchard are implemented and maintained consistently and may be required to be on-call and/or to participate in the manager-on-duty program.

The Family & Resident Engagement Coordinator will assist the Health and Wellbeing Director and is responsible for the development and implementation of the Dementia Cafe and the resident activity programing. Engagement Coordinator will be responsible for mentoring each community Grove Supervisor and ensuring ability based opportunities are available to the residents for socialization, personal growth, exercise, community integration, spiritual development, recreation and performance improvement.

Resident Care Supervisors must be certified medication technicians and are responsible for the day to day operations and the provision of quality care to residents of their assigned Community Grove. Supervisors will hire, oversee, and mentor their staff team and alert the Director of Health & Wellness when a resident has a change of condition. General responsibilities include: coordinating services from dietary, maintenance and housekeeping departments; maintaining a clean, attractive secure and safe environment; ensuring state and federal staff levels and regulations are maintained; communicate with family members, and ensure resident care and daily activities are structured and well organized.

The Resident Medication Technician is responsible for assisting residents with the administration of their medications in accordance with the Medication Administration Record. Technicians will ensure proper procedures for med passes, take responsibility for the contents and security of the med cart, document all activity, provide as needed personal assistance to residents, and are expected to model professionalism, compassion and promote teamwork.

The Resident Care Assistant must be a certified nursing assistant and is responsible for providing personal assistance and documentation of all resident care. All employees are expected to model professionalism, compassion and promote teamwork. They are the first responder to resident calls and promptly report changes of condition to the Director of Health & Wellness.

The Resident Care Activity Assistant must be a certified nursing assistant and is responsible for leading small groups or engaging in one on one experiences with residents. Activities include socialization, personal growth, exercise, music, community integration, spiritual development, recreation and performance improvement under the direction of the Family & Resident Engagement Coordinator.

The Director of Dining Services is responsible for the management and organization of the dietary department. This responsibility includes the management of staff, budget, services, meal preparation, inventory control, menu planning, meal presentation, food safety, resident satisfaction and regulatory compliance. The Director of Dining Services ensures that policies and procedures established by The Orchard are implemented and maintained consistently.

The Dining Room Attendant is responsible for coordinating table service for residents and communicating with front and back of house personnel. The server will also be responsible for insuring that all residents receive gracious hospitality and prompt service as prescribed by Orchard’s values and best practices.

The Cook is responsible for participating in the planning, preparation, cooking and plating of meals. Other responsibilities include cleaning, providing training and direction to dietary aids, serving, stocking and reporting inventory needs to the Director of Dining Services.

The Dishwasher is responsible for keeping the kitchen, dish washing machine, and dining areas in a clean and orderly condition. They will clean floors and equipment as assigned, and wash, clean, sanitize and store all dishes, glassware, utensils, pots, pans, and other equipment used to operate the kitchen and dining room areas. This team member will report to the Director of Dining and the Executive Director and will have a “can do” attitude. They will be expected to provide a high level of customer service promoting a restaurant style dining atmosphere for residents, families and guests, will promptly report any malfunctions or breakdown of equipment, may assist with meal delivery to memory care, or support wait staff serving, bringing in dishes, or delivering meals to residents in their apartments, when necessary, and must be able to read schedules, menus and position related instructions, be comfortable in a team environment, communicate effectively with coworkers, and work flexible shift hours.

The Director of Facility Management is responsible for the total maintenance and repair of the building and grounds. General management, coordination and supervision includes plumbing, masonry, carpentry, painting, electrical, refrigeration, automobile maintenance, air conditioning, flooring and landscaping. The Director of Facility Management ensures that policies and procedures related to facility maintenance, housekeeping, waste management, storage, emergency preparedness and fire safety are implemented and maintained consistently.

The Housekeeper’s primary responsibility is to provide a clean, organized and sanitary environment for the residents. Housekeeping tasks are completed in both the residents’ private apartments and in the general common areas of the building.